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FAQ
Yes! You can select Shop Location at checkout.
Our pickup area is open 24 hours a day, 7 days a week, so you can collect your order whenever it's convenient for you after you receive your pickup notification.
Yes, we can make simple edits to your artwork at no extra charge.
Minor changes such as changing text colours, removing a simple background, or other basic adjustments are usually accepted.
Please note that background removal may not be possible if the image is too detailed, busy, or complex. We also cannot make major edits or redesign complicated artwork.
If you're unsure, send us your design and we'll let you know if the requested changes can be made.
Transfer by Size lets you upload your designs individually instead of creating your own gang sheet. We'll arrange your designs into gang sheets for production, and your order will be delivered on a roll, ready for pressing.
Our Gang Sheet Builder is a third-party application, so we cannot control which file types it accepts. At this time, it only accepts PNG files.
For the best print quality, we recommend uploading a 300 DPI PNG with a transparent background. This helps ensure your design prints as clearly as possible.
Yes, you can edit your gang sheet. However, we do not recommend doing so.
When you save your changes, the new version replaces the original one. Once this happens, we cannot recover the previous version of your gang sheet.
To avoid losing your original layout, we recommend creating a new gang sheet instead of editing an existing one.
Both options are gang sheet builders where you can create your own layouts, just using different user interfaces and software. Option 2 comes with more advanced features, like adding halftones. Since both tools achieve the same goal, we provide both so our customers can choose the one they find most convenient.
Low Temp DTF is designed to be applied at a lower pressing temperature than Regular DTF. This makes it a great choice for heat-sensitive fabrics, especially nylon, where high temperatures may cause damage or leave press marks.
If you're decorating nylon jackets, bags, or other delicate materials, Low Temp DTF is the recommended option.
Production takes 3 to 5 business days, starting after your final digital artwork proof approval.
💡 Quick Tip: For embroidery orders, the faster you approve the digital proof we send you, the sooner your items enter the production line!
No, we have absolutely no minimum order quantity (MOQ) for our custom printing services. Whether you need a single custom-printed t-shirt, a few UV DTF stickers, or a bulk wholesale order, we are happy to help.
You can order exactly what you need, when you need it.
We accept all major file formats for your custom orders. However, to ensure the highest print quality and crisp lines, we highly recommend the following specifications:
- Vector Files (Best Choice): Formats like AI, EPS, SVG, and PDF are ideal because they can be scaled to any size without losing quality.
- Raster Images (PNG, PSD, JPEG): If you are submitting raster files, please ensure they have a minimum resolution of 300 DPI and a transparent background for a seamless print.
💡 Quick Tip: For DTF and UV DTF transfers, a transparent PNG file at 300 DPI is the best format to avoid any unwanted solid background colors.
Our high-quality DTF and custom prints are designed for commercial-grade durability and can easily withstand up to 100 washes when cared for properly. To keep your custom apparel looking vibrant and new for years, follow these simple washing instructions:
1.Turn it inside out:Pre-wash rule.
Always turn the garment inside out before washing to protect the printed design from friction against other clothes or zippers.
2.Wash in cold water:Temperature control.
Use cold water (ideally 30°C / 85°F or below) on a gentle cycle. Hot water can break down the print adhesive over time.
3.Use mild detergent:Chemical warning.
Wash with a mild detergent. Strictly avoid bleach, fabric softeners, or harsh stain removers directly on the print.
4.Air dry or low tumble:Drying process.
Air drying is the absolute best way to ensure longevity. If you must use a dryer, choose the low-heat or tumble-dry setting.
5.Iron with caution:Finishing touch.
Never iron directly over the printed design. If ironing is necessary, turn the apparel inside out or place a parchment paper over the graphic.